Delivery Schedule

Next Day Express Delivery
Valid for orders placed before 1:00 pm

Shipping Schedule

Orders placed before 1:00pm will be shipped that day. Orders after 1.00pm will be shipped the following working day. Orders are shipped Monday to Friday. Orders received at the weekend will be shipped the following Monday, excluding bank holidays.

We operate a 30 Day Returns Policy

We hope that you are pleased with your purchase from chessmaze  On occasion however we recognise that you may request a refund after purchasing our productsfor various reasons.

Customer satisfaction is our top priority. If you are not satisfied with your purchase, you may return or exchange the item within 30 days of receipt as long asate the item is returned in new, unused and resalable condition inside its original packaging.

Special Extended Holiday Return Policy

As a convenience to our customers, orders placed between November 1 and December 25 may be returned through January 14th. All other guidelines apply.

If you have changed your mind:

If you have simply changed your mind about your order and you wish to return your chess set, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. We will then issue a full refund for the cost of the goods to your original payment method, except delivery costs.

UE Statutory Rights - Internet Purchases

Chessmaze adheres to The Consumer Protection (Distance Selling) Regulations 2000 regarding the protection of consumers in respect of distance contracts. Through this regulation, customers in the European Union have the statutory right to withdraw from the purchase of an item from the chessking.co.uk web site within seven working days (cooling-off period) of receiving a product from ChessKing

For more information on these regulations, please see http://www.dti.gov.uk/ccp/topics1/guide/distsell.htm.